there is a story behind every book

Frequently Asked Questions

What kind of reading data is being collected by Jellybooks?

We collect data such as the type of app, device, and browser you use for reading, as well as the time when you open, pause, or finish a chapter. From this information, we determine completion rates, where in the book you pause or drop off, at what time of day and on which days of the week you read, how long it takes you to finish a book, and how your reading compares with that of others. We also look at how long it takes you to get started reading and what text passages you are highlighting.

How can I download these ebooks on another device?

You can (re)download an ebook provided to one or more devices. Simply follow the following steps on the device you would like to use for reading.

  1. Visit jellybooks.com
  2. Log-in
  3. click on “My Books”
  4. click on the cover of the book you want to download
  5. when prompted choose the applicable app (plese only use supported reading apps)

Important Note: Do not use the Chrome browser on an iPhoen or iPad when performing the above steps. Use the Safari browser instead. Chrome on iOS has a bug that prevents it from recognizing the .epub extension!

What reading apps does Jellybooks support?

Jellybooks supports an ever expanding list of third party reading apps, but for an app to collect data it has to be able to support ePUB3. The current list can be found here.

What if I only see gobbledegook and hieroglyphs?

If you are opening the ebook and only see strange characters that look like gobbledegook or hieroglyphs to you then what is happening is that your device is opening the ebook in a plain text viewer rather than an ebook reading app.

Known cause No. 1: You are using the Chrome browser on iPhone or iPad. Solution: Please switch to the Safari browser and open the ebook using that browser. if necessary (re)download the ebook from the "My Books" section.

Known cause No. 2: You are using an Android device and haven't installed an ePub 3 reading application. Solution: Please install one of the reading apps supported by Jellybooks.

Known cause No. 3: You are using an "older" Mac (one purchased prior to 2015) that was shipped without iBooks pre-installed. Solution: Please install iBooks from the official Apple app store. 

How do I read an ebook from Jellybooks on Kindle Fire?

Please see our help page for downloading books to a Kindle Fire.

How do I read an ebook from Jellybooks using the Bookself app from Vitalsource?

Please see our help page for using Bookshelf by Vitalsource

Why am I only seeing a blue line at the end of the chapter?

If you are seeing a blue line at the end of the chapter or at the end of the book it means that you are using a reading app that does not support EPUB 3. Versions of Adobe Digital Editions older than 4.0 and reading apps such as Kindle, Nook, Kobo, and several others do not yet fully support EPUB 3. For unsupported devices, we are not able to collect reading data and ask that you switch to a supported app (see the list above).

Why am not seeing a purple sync button at the end of the each chapter?

If the chapter is very short, there may be no sync button.

If you are not seeing any sync button, but using Adobe Digital Editions (ADE), then you are probably using an outdated version of ADE and you should upgrade to Version 4.0 or higher.

If you are not using ADE and not seeing a purple sync button at the end of any chapter, you are probably using an unsupported reading app like Kindle, Nook, Tolino, FB reader, Sony reader or similar. In this case, please visit the of supported reading apps and install a supported reading app instead of the one you are using.

If you are seeing a blue line at the end of the chapter or at the end of the book it means that you are using a reading app that does not support EPUB 3. Versions of Adobe Digital Editions older than 4.0 and reading apps such as Kindle, Nook, Kobo, and several others do not yet fully support EPUB 3. For unsupported devices, we are not able to collect reading data and ask that you switch to a supported app.

Why can’t I read these ebooks on Kindle, Nook, Tolino or Sony Reader?

Jellybooks depends on the ePub 3 format to collect reading data and conduct our test reading campaigns. Please do not attempt to reformat or transfer these files to a Kindle, Nook, Tolino, Sony Reader, FB Reader, Calibre of Moon Reader, because these reading apps do not support ePub3. Using one of these apps or devices would violate the spirit of this promotion. The ebook is provided free of charge in return for your reading data. We will not be able to receive any such data if you read the book on Kindle apps or devices.

Why can’t I read these ebooks on the Nook or Overdrive reading app?

Nook and Overdrive support ePub3, but in such a way that it blocks the transmission of reading data. We are working with both companies on a solution to this problem, but progress is slow, so please bear with us. It may take several months or years until these apps can be used, Please use one of the apps from our supported list in the meanwhile.